The evolution of the AIDC market to a more strategically oriented EAI focus is being driven by technology trends: IoT, cloud-based data analytics and mobility. Zebra is leading this evolution through its operational framework of “sense, analyze, and act.” Its solutions automatically “sense” information from enterprise assets, such as packages moving through a supply chain, equipment in a factory, workers in a warehouse, and shoppers in a store. Operational data from these assets, including status, location, utilization, or preferences, is then “analyzed” to provide actionable insights. These insights can then be mobilized to the right person at the right time so they can be “acted” upon to drive better, more timely decisions by users anywhere at any time. Today, 95 percent of Fortune 500 companies benefit from this framework using Zebra’s solutions in retail, manufacturing, transportation and logistics (T&L), and healthcare.
EAI IN ACTION
According to the Zebra Technologies Global Shopper Survey, stellar customer service continues to drive retail, with 64 percent of shoppers claiming they are more willing to make purchases from stores that provide better customer service, and 41 percent of shoppers agreeing they have a better experience in stores where sales associates use the latest technology to assist customers. MPact, the only indoor locationing platform to unify Wi-Fi and Bluetooth® Smart technology, is one example of how Zebra is enabling the customer experience. This solution provides instant visibility into where customers are in a store, hotel or restaurant, and the ability to automatically take the best action – like send a mobile coupon – to best serve customers at any time during their visit. Zebra’s recent Warehouse Vision Study shows more than 40 percent of respondents cited shorter delivery times as a key measure requiring warehouse investment. With the visibility Zebra’s technology brings into manufacturing and T&L processes, the industry is in a better position to deliver on the promise of flawless fulfillment, especially as customer expectations increase regarding improved service and shorter delivery times. In healthcare, patient identification and timely treatment are critical to patient outcomes. Smart, non-invasive technology that gives hospitals real-time, accurate time tracking, evaluation and feedback is necessary to provide greater attention and care to patients. Mobile computers and printers are essential tools for a productive workforce, no matter the size of the business or the industry. Zebra’s recently launched Asset Visibility Service offers insight into device health, utilization and availability in customer environments resulting in increased productivity and operational efficiency. This paper gives examples of the visibility Zebra’s solutions offer in real-world environments.
Clay Holmes, Chief Information Officer, Cardinal Logistics
“Time is money in the trucking business, and with Zebra’s technology in the hands of our drivers, they can document and transmit pickup and delivery status in seconds, making time for more pickups and deliveries in a day. The real-time information makes it easy to give customers the on-demand shipment status they expect. Dispatchers can optimize routes to minimize mileage with real-time visibility into driver location and status, thus driving down fuel costs and vehicle wear-and-tear. And the ability to automate pickup, delivery and regulatory paperwork makes it easy for even the newest drivers to rapidly reach expected productivity levels.”
David Krebs, Executive Vice President, Enterprise Mobility and AIDC, VDC Research Group
“The combination of mobile computing, automatic identification and analytics solutions provide organizations with real-time visibility into critical activities and processes. Leveraging these capabilities to deliver more personalized experiences and to provide the necessary visibility to ensure that the right information gets to the right person at the right time is separating leaders from laggards.”
Jeff Schmitz, Chief Marketing Officer, Zebra Technologies
“Zebra makes businesses as smart and connected as the world we live in, providing the products, software and services that let our customers see the bigger picture instantaneously as hardware talks to software that talks to the cloud. We are moving into a new era of business in which connectivity and ‘visibility that’s visionary’ help organizations sense what’s happening in their operations, analyze that data to deliver insights and act on those insights to make better business decisions.”
With the unparalleled visibility Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information – gleaned from visionary solutions including hardware, software and services – give organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today’s data-centric world. For more information, visit www.zebra.com. Follow us on LinkedIn, Twitter and Facebook.
Therese Van Ryne
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SOURCE Zebra Technologies Corporation